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Privacy Policy: How We Handle Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket transactions, and deliver the lobby you signed up for.

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76777 Privacy Policy: How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt your login session and wallet transaction strings so they cannot be read in transit. Account passwords are hashed before storage, meaning even our own database cannot reverse them into plain text. Device cookies expire after your session ends unless you tick the stay-logged-in box, and we invalidate all tokens when you change your password. This combination keeps your contact details, wallet identifiers and transaction history secure while you play.

Session Encryption Every page load between your device and our servers travels over an encrypted channel, preventing third parties from reading your wallet number, transaction amount or account balance in flight.
Password Hashing We store your password as a one-way hash. If you forget it, we send a reset link rather than retrieving the original, because we cannot reverse the hash back into your chosen phrase.
Cookie Expiry Session cookies drop when you close the browser unless you select remember-me. This limits the window an unauthorised user has if they gain physical access to your device after you walk away.
Data Retention Limits Transaction logs remain active for reconciliation periods set by financial standards, then move to anonymised archives. Personal identifiers are stripped once the audit window closes, leaving only aggregated statistics.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what we hold, update a detail, or ask a question about this policy, our support desk handles privacy requests the same way it handles account queries. Use any of the channels below and mention that your message is about data privacy so the team routes it correctly.

Team online

Live Chat

Open the chat bubble in your account lobby and type your privacy question. The operator will pull your record and walk you through what we store and how to request changes or deletion.

Email Support

Send your data request to the support email shown in your account footer. Include your registered mobile number so we can verify your identity before sharing account details or making changes.

Account Settings

Log in and navigate to the privacy section under account settings. You will see a summary of the data categories we hold and links to request an export or submit a deletion ticket.

Common Privacy Questions

We collect your mobile number, email address, wallet account identifier for bKash, Nagad or Rocket, device type and IP address. These fields let us verify your identity, process deposits and withdrawals, and secure your session across devices.

We share payment data only with the wallet provider—bKash, Nagad or Rocket—needed to complete the transfer you initiated. We do not sell your contact details or transaction history to marketing lists or third-party brokers.

Transaction records stay active for the reconciliation period required by financial standards in the regions we serve, then move to anonymised archives. If you request account deletion, we remove personal identifiers and retain only aggregated data for compliance audits.

Yes. Contact support through live chat or email with your registered mobile number, and the team will send you an export of your account details, transaction logs, and any notes tied to your profile within a few business days.

Log in and go to account settings to change your email or mobile number. For wallet identifiers or other sensitive fields, contact support so we can verify your identity before applying the update to prevent unauthorised changes.

We mark your account as closed, stop sending communications, and remove personal identifiers after the compliance retention window ends. Anonymised transaction data may remain in aggregated reports, but it cannot be traced back to you or your wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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